Complaint Management System (SIMADU)

COMPLAINT PROCEDURE

  1. If you are not yet registered, click the “REGISTER” button and fill in your personal details, then click the “Register” button. After registering your account, the application will send an email to the address you provided during registration for verification and activation.
  2. If you have registered before, click the “LOGIN” button, then enter your Username and Password.
  3. Click the “Complaints” tab menu to record a new complaint.
  4. Fill in the Complaint Data form with the information you have.
  5. Click the “Attach Evidence” button if you have evidence in the form of files such as photos or other documents.
  6. Click the “Report” button to add a new complaint.
  7. After completing the form, click the “Report” button to save and submit your complaint data.
    Keep the Tracking Code you receive when submitting your complaint to check the status/follow-up of your complaint.